I cannot say enough about their customer service! Recently I received an order in which one of the items was very similar to an item I’d ordered, but not the correct one. I phoned them and spoke to Adele (one of the owners). She swung into action instantly! She tracked down the correct item and found three in stock. Because they were hand painted and each a bit different, she emailed digital photos to me so I could take my pick! She quickly packaged it and had it sent out within half an hour. Then she sent me a link where I could track the package. She also arranged to have UPS stop at my house to pick up the incorrect item. She could not possibly have been more helpful or attentive. I didn’t think that kind of customer care existed anymore, but it’s alive and well at Italian Pottery Outlet!