The Italian Pottery Outlet is committed to providing its customers with quality handcrafted products and outstanding customer service. If within 7 days of receipt of your order, you are not completely satisfied with your purchase, Italian Pottery Outlet will gladly return your unused, undamaged merchandise for a full refund, less shipping. You will be responsible for paying return shipping charges, except in cases of damages, defects, or mis-shipped items. If you purchased the item during a free shipping sale, the original shipping charges will be deducted from your refund, except in the cases of damages, defects, or mis-shipped items.
To return an item, please fill out the form in your package and fax it to (805) 564-7656 or email it to firstname.lastname@example.org. You are also welcome to call us toll free at (877) 496-5599 and we are happy to walk you through the process.
Returns will be sent to:
Italian Pottery Outlet
929 State Street
Santa Barbara, CA 93101
Our handcrafted products are fragile and must be treated with the utmost care when repackaging them. Be sure to keep all original packing materials if you plan to return an item. For your security, please use an insured courier (FedEx, UPS, or USPS Parcel Post) and retain your receipt. Italian Pottery Outlet is not responsible for items damaged or lost in transit. All items must be packed carefully and arrive intact in order to receive full credit on the return. Pending inspection and approval of returned product, your card will be credited the full amount of your purchase less shipping charges. All credit card refunds will be placed on the card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. A restocking fee of 15% will apply to the returns of all large orders.
Returning Damage, Defective, Or Mis-Shipped Items
If you are returning an item because it is damaged, defective, or not the correct product, The Italian Pottery Outlet will provide a prepaid return label. Please contact Customer Service at (877) 496-5599 to obtain a return authorization shipping label via email.
Once an order has been processed, it cannot be cancelled.
We ship UPS Ground insured, and ship within 3 to 5 business days of receipt of order. In the unlikely case of any damage, please save all packing material and broken pieces for UPS inspection. Notify us within one week of receipt of goods and we will credit or replace damaged items as soon as possible after proper notification. We will not offer credit for or replacement of damaged merchandise if damages are not reported within one week of receipt.
Tables and oversized items need to have their crates hand-built, which can take approximately 14 business days. We always try to be faster, but we are a very small operation.
Alaska & Hawaii friends – we do our best to ship your goodies as quickly and inexpensively as the Postal Service allows! Sometimes, the estimated amount you pay for shipping is less than what we are actually charged, and in these cases, we hope you understand when we call you to recoup the difference. We wish you lived closer! 🙂
International friends – we are happy to ship to you, though our website won’t allow you to place the order direct; just email us with the items you’d like to purchase and we will quote your shipping. Upon approval of the estimated shipping charge, we’ll send a PayPal money request for payment and we ship via USPS for all international orders (oversize orders may ship via DHL). We do our best to estimate shipping costs, but until the package is packed and ready to go, there’s no way to be completely sure (but we’re pretty good at this). Please be aware that if shipping costs are grossly underestimated we’ll have to contact you for additional payment – but we’re also nice enough to refund any overages in the event we’ve overestimated! Buyers are responsible for any customs and import taxes that may apply, and unfortunately we can’t be held responsible for delays due to customs.
Products & Pricing
Each of our items is individually handcrafted and will therefore vary slightly in color, shape and design. Please note the following characteristics of hand-crafted work: slight color and size variations, paint smudges, fingerprints, glaze dimples, etc. All items are food and dishwasher safe. We do not recommend putting our items in the microwave, with the exception of the Rustica collection.
For more information on the care of Italian Ceramics please see the About Italian Ceramics section entitled Characteristics of Handcrafted Ceramics.
Prices quoted on this web site are in US dollars ($$).
We do not sell, share, or disclose your personal information, unless required by law. All information is kept private. We use the latest encryption technology to keep your information safe. If you have any questions or comments about our policies, please don’t hesitate to contact us.